Contact Us

Contact this site

For questions about smoothspinscasinouk.co.uk, send your message to [email protected]. Include the page concerned and a clear description of your enquiry so the subject is easy to identify.

Gambling account support

For help with your Smooth Spins account, use the Message Us option or the customer support email channel. Account enquiries and gambling complaints belong with Customer Services. Explain the issue and provide the relevant details when you make contact.

First complaint stage

Raise your complaint with the customer service or resolution team. Give as much relevant information as possible so the problem can be investigated and a response provided.

Second and third complaint stages

If the initial answer does not resolve your concern, ask the complaints management team for a second-stage assessment. You may then request a third-stage escalation if you remain dissatisfied. The first two stages must be completed before the third can proceed.

Independent dispute resolution

When a dispute remains unresolved after eight weeks, either party may refer it to IBAS, the Independent Betting Adjudication Service. Request a referral number from the complaints team, as it is needed to take the case forward. The outcome binds both parties while preserving your ability to pursue the matter in court.

A complaint concerning licence compliance can go to the Gambling Commission after the final internal response if you still disagree.