Responsible Gambling

Keep play within your means

Treat gambling as entertainment with money you can afford to lose. Increasing stakes to recover a loss can deepen the problem, and no playing system guarantees a lasting profit. If gambling is affecting your relationships or everyday life, use the controls in your Smooth Spins account and seek support. Limits can help before a problem develops as well as when spending already feels difficult to manage.

Track spending and set limits

Your account overview shows deposits, withdrawals and gambling results over a chosen period. The transactions area lets you examine net deposits alongside profit and loss. Compare those figures with your budget and adjust limits if your spending is too high.

Choose a daily, weekly or monthly net deposit allowance. The daily period follows UK midnight, the week starts on Monday and the monthly period starts on its first day. Deposits use up the allowance and withdrawals replenish it. A reduction applies immediately. An increase requires a 24-hour wait followed by a further confirmation before it becomes effective.

Keep time visible

Leave your device clock visible while playing. During active casino play, an hourly reminder shows elapsed gaming time. You cannot disable these reminders in the UK, but you can shorten the interval through the safer gambling portal. When a reminder appears, you can dismiss it, examine transactions or return to the home screen.

Pause or exclude yourself

A time-out gives you a break lasting at least 24 hours and up to six weeks. Once activated, it runs for the chosen period and cannot be reversed. At its end, you may resume play or extend the break.

Self-exclusion lasts between six months and five years and also cannot be revoked after activation. Returning afterwards requires a telephone request and completion of the reopening process. Do not try to bypass exclusion by registering another account. Reasonable measures are taken to prevent new registrations by excluded players.

Both options prevent account login and suspend promotional messages. Following self-exclusion, marketing remains stopped until you choose to reopen. Bets awaiting settlement when exclusion starts are honoured, with winnings returned using your last payment method. If that payment fails, updated details will be requested.

Broader barriers to gambling

GAMSTOP offers free exclusion across online operators holding a Great Britain licence. Gambling blocking software such as BetBlocker or GamBlock provides another option. Many major UK banks also offer blocks on gambling payments. Keep account information secure on shared devices and consider parental controls when children use them.

Assess your habits and get support

The anonymous PGSI questionnaire helps you consider whether your gambling is becoming harmful. Responses to that questionnaire do not trigger action on your account. For a conversation, contact the safer gambling specialists through live chat, available at any hour.

GamCare can support you or someone affected by your gambling on 0808 8020 133. Gamblers Anonymous is another source of help on 0330 094 0322. Friends and family can also seek support, even when they are not the person gambling.